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COVID-19: NC computer system for online classes crashes again

For the second time this week, problems with a statewide computer system are preventing many North Carolina students and teachers from logging online for virtual classes.

School districts across the state posted alerts Wednesday morning that NCEdCloud is having technical issues again after having been down for several hours on Monday.

The system is being put under greater stress than normal because more than 70% of the state’s 1.5 million public students started the school year on Monday with online classes only due to the coronavirus pandemic.

“NCEdCloud, the system used to access PowerSchool and Canvas, is experiencing technical issues across the state making it difficult for some staff and students to log in,” Durham Public Schools tweeted Wednesday. “State IT teams are aware of the issue and are working to resolve it.”

The state Department of Public Instruction oversees NCEdCloud. On Monday, DPI said the vendor “will provide an explanation of the root cause once it has identified the source.”

The Wake County school system uses a different version of Canvas for some of its online classes so it’s largely unaffected by the state issues.

This is a developing story. Check back for updates.

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T. Keung Hui has covered K-12 education for the News & Observer since 1999, helping parents, students, school employees and the community understand the vital role education plays in North Carolina. His primary focus is Wake County, but he also covers statewide education issues.

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